Transformational concepts ...

such as the “80% rule, moments of truth, the value line and exceeding expectations”, turn the technician into a customer relationship expert.

Supercharge your technicians with confidence which will also improve employee retention. 

The customer’s perception of your company is heavily weighted by the interaction with the technician in her home. Make sure it is a good one. This course has been approved for (7) IICRC CECs. No exam.

Feb. 25, 2022 with Jeff Cutshall

7 hours of instruction via Zoom 8:30-4:30 CST Learn More

  • $169.00

    Includes admission for one person. Student must provide own device with camera, microphone and internet connection. Online classes are non-refundable.

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