Steve Toburen
Steve Toburen spent over 20 years "down in the trenches" building his cleaning and restoration company into a 1.4-million-dollar business. (All in a very small market of 30,000 people!) After successfully selling his flagship company, Steve developed his Home Front Success training for residential service companies. He is an internationally recognized expert on small services businesses, a widely published author, and a popular instructor. Since 1996, Steve has been the Director of Training for Jon-Don's Strategies for Success (SFS) program. Under his direction. SFS has transformed the lives of thousands of cleaning and restoration industry professionals. Steve now provides SFS Training online.
Upcoming Classes Taught by Steve Toburen
| Name | Date | Location Name | Price | Event Link |
|---|---|---|---|---|
| SFS: Winning Over Callers at Higher Prices! | Thursday, January 9, 2025 | Online - Zoom | $149.00 | View Event |
| SFS: Hiring the Very Best! | Thursday, March 13, 2025 | Online - Zoom | $149.00 | View Event |
Check out Recent Articles by Steve Toburen
Preparing Yourself for Pre-Inspections
Written by Steve Toburen
Focus, please, on a key word in my title above: "Pre-Inspections." You'll note I didn't use the much more common word: "estimates." Please, remove this word from your business vocabulary! Here's why:
When you tell a homeowner, "I'll give you an ESTIMATE…" you are reducing the entire process (and yourself) down to one horrid word: PRICE!
In this article, we'll explore the power of pre-inspections and give you four tools to help you use that power wisely...
10 Steps to Build a Great Cleaning and Restoration Company (or Business) That Will Attract Great Employees!
Written by Steve Toburen
Do you want to hire great employees? Of course you do! Every business owner wants to hire the Very Best People (VBP). But in today’s job market, your VBP’s have many career options which means competition for their services is FIERCE.
Check out this helpful 10-step checklist created by Steve Toburen to help you create a Very Best Company that attracts quality employees.
What students say...
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"The potential of increasing my earnings by 20-30%!"
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"Decades of knowledge and value!"
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"Step-by-step instructions... not vague ideas."
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"The perfect certified instructor for us"
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"Steve is a great teacher!"
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"Steve has a ton of experience..."
"The extra nuggets Steve shared have the potential of increasing my earnings by 20-30%"
Rusty Zoeller
Restore Pro
Sandusky, OH
SFS: 'Winning over your caller'! reinforced what I already do. But the extra nuggets Steve shared have the potential of increasing my earnings by 20-30%!
Steve was natural and unpretentious while the real-life examples he shared were extremely helpful. 'Winning over your caller' will help our company culture if all our employees sign on!
"It's fantastic to tap into Steve's decades of knowledge and value!"
Audrey Falls
Distinctive Cleaning & Restoration
Fort Wayne, IN
After an SFS seminar, I always count on taking away something practical I can implement the same day. Today was no different with so many "golden nuggets."
It's fantastic to tap into the decades of knowledge and value that Steve provides and to chat with the attendees afterward so we can call help each other grow.
"Step-by-step instructions ... not vague ideas"
David Harley
AdvantaClean of Badgerland
Mequon, WI
Steve's SFS material gives you step-by-step instructions -- not vague ideas. I LOVE IT!
"Steve is the king of the 'customer service experience'"
Jeremy Reets
Champion Cleaning Systems Reets
Sharpsubrg, GA
The online seminar was well done, and I picked up good points (as I expected!). Steve is the king of the 'customer service experience'! I enjoyed Steve's wife Sioux being involved with the program.
"Steve is lively, energetic, and a great teacher!"
Mike Lamunyon
Lamunyon Dry Out
Clay Center, KS
Steve is lively, energetic, and a great teacher! The information in 'Winning over your caller' on how to create Customer Cheerleaders was enjoyable and practical.
"Steve has a ton of experience, is very enthusiastic, and held my interest well"
Kevin Kluth
Pinnacle Eco Clean
Rochester, NY
'Winning over your caller' complements previous SFS programs I've attended. (There is always something new to implement in business!)
Steve has a ton of experience, is very enthusiastic, and held my interest as well. This online seminar will renew your commitment on installing systems to motivate employees while increasing your profits!
