Course Overview

This one day class will supercharge your technicians with confidence which will also improve employee retention.

The customer’s perception of your company is heavily weighted by the interaction with the technician in her home. Make sure it is a good one.

This course has been approved for (7) IICRC CECs. No exam.

Online Only.

What You'll Learn

This course prepares technicians to be customer relationship experts. Participants will learn:

  • The ‘Emotional Dynamics‘ of working in a customer’s home.
  • How customers decide if your employees have done a ‘good job or a ‘bad job.
  • Why (and how) to build a life-long relationship and create a Cheerleader customer.
  • Simple scripts that makes VAS easy to implement.
  • Hands-on training and role playing that shows techs how to make the VAST concepts work.

Who Should Attend

The IICRC Color Repair Technician (CRT) course is designed for residential/commercial cleaning contractors and restoration industry professionals. 

Class Schedule

Name Date Location Name Speakers Price Event Link
Value Added Service Technician (VAST)Friday, December 20, 2024Online - ZoomJeff CutshallJeff Cutshall$169.00View Event
Value Added Service Technician (VAST)Friday, March 21, 2025Online - ZoomJeff CutshallJeff Cutshall$169.00View Event

Frequently Asked Questions

Go here for more FAQs.

All class fees must be paid via credit card at the time of registration. We accept Visa, Mastercard, and American Express. 

If you have already registered for a class and want to add more students to your group at a later date, follow the steps below:

  1. The primary registrant in your group must login to the class/event site.
  2. Click on ""Already registered? Login Here!" followed by "Welcome Back! Modify Your Registration Here!"
  3. Click on "Modify Group Registration" at the top of the page and skip to Step 5 to add more students to your group.

If you have questions or difficulty navigating to the correct screen, contact education@jondon.com.