Course Overview

In just three intense hours SFS Director of Training Steve Toburen will supercharge your phone closing techniques!

You and your staff will also pick up 100’s of phone tips to please your customers and delight your employees!

This course has been approved for (3) IICRC CECs. No exam.

Online Only.

What You'll Learn

In this fast-paced class Steve shares guaranteed solutions to the profit-crushing issues above and so much more. Participants will learn:

  • Why (and how to) not answer your business phone 24-7.
  • How to get callers to leave a voice mail- guaranteed!
  • How to recruit phone staff with great closing skills. (Even for owner-operators!)
  • No more "surprise 1-star reviews" with Immediate Quality Check Calls
  • Why (and how to) dig for homeowner’s complaints… before homeowners vent online!
  • How to use the phone to ‘kick start’ business during slow periods.

Who Should Attend

SFS: ‘Winning Over Your Caller’! course is designed for professionals in the cleaning and restoration industry, such as restoration contractors, owners, managers, carpet cleaners, house cleaners, and other independent cleaning contractors.

Class Schedule

Name Date Location Name Speakers Price Event Link
SFS: Winning Over Callers at Higher Prices!Thursday, January 9, 2025Online - ZoomSteve ToburenSteve Toburen$149.00View Event

Frequently Asked Questions

Go here for more FAQs.

All class fees must be paid via credit card at the time of registration. We accept Visa, Mastercard, and American Express. 

If you have already registered for a class and want to add more students to your group at a later date, follow the steps below:

  1. The primary registrant in your group must login to the class/event site.
  2. Click on ""Already registered? Login Here!" followed by "Welcome Back! Modify Your Registration Here!"
  3. Click on "Modify Group Registration" at the top of the page and skip to Step 5 to add more students to your group.

If you have questions or difficulty navigating to the correct screen, contact education@jondon.com.