Each attendee receives free 60-day ‘video replay' access. (Including our after-class networking.) Review your class and/or share it with other company employees. Plus, if you can’t be with us in-person you can still learn on YOUR schedule!
Ready to go procedures
You’ll receive all SFS phone sales systems written in editable Microsoft Word format. You’ll easily modify this SFS Business Infrastructure to fit your operation! WOO-HOO!
FREE Review Resources
We’ll also send you Steve's PowerPoint presentation. This means you can review your class workbook keyed to the companion slides.
WHO should attend? Cleaning and restoration business owners, managers, and anyone that deals with prospect’s “How much do you charge…?” questions. (Our new SFS online format is perfect for employee training!)
WHY do I need this? Right now, your staff is peeing away way too many leads that could be ‘converted’! This 3-hour, online class will quickly add huge profits to your company.
HOW MUCH? $149.00 (You’ll more than pay for your entire seminar when you book your next “I’m just checking prices…” lead!)
This course has been approved for (3) IICRC CECs.
1. Your caller asks: “Hi, I’m just checking around. How much you charge for…?”
Your reply! “Uhhhh….”
Fail to ‘convert’ this potential client? You’ll lose $1,000.00’s in ‘downstream profits’! Or…
2. You quote a price, and they reply, “Umm… let me check with my husband and I’ll get back to you.”
Meekly respond, "OK" and you will NEVER hear from them again!
What can you say to book this job? Or…
3. You hear: “Wow… I see ads for a whole house done for $99.00 and you want HOW MUCH?”
How can you convert this caller into a ‘High Profit Client’?
In this fast paced class Steve shares guaranteed solutions to the profit-crushing issues above and so much more including…
- NEW! 5 “Lead Conversion” Principles for a cleaning or restoration contractor!
- Why (and how to) not answer your business phone 24-7!
- NEW! How to get callers to leave a voice mail- guaranteed!
- Why you must give callers the “Illusion of Control".
- NEW! 18 tips to quickly build a bond with your caller.
- Why (and how) to immediately ‘Take Ownership’ of the call.
- Conquer forever the dreaded “How much do you charge?” question with 3 different residential Phone Scripts!
- BRAND NEW! Calm an insured with this Phone Format for restoration contractors.
- NEW! How to recruit phone staff with great closing skills. (Even for owner-operators!)
- 9 reasons why to ‘pre-inspect’ 15% of your jobs- and how to identify them!
- NEW! A phone script that let's you do "pre-inspections" right from your own office... with no more time stuck in traffic!
- How to solve forever the “Lemme check with my husband and I’ll get back to you…” hidden price objection!
- NEW! No more "surprise 1-star reviews" with Immediate Quality Check Calls
- Steve's 5-step script to still make ‘high profits’ from a “Can’t you do it for less?” customer.
- NEW! How to ‘Proactively Reach Out’ to customers.
- Why (and how to) dig for homeowner’s complaints... before homeowners vent online!
- NEW! How to use the phone to ‘kick start’ business during slow periods.
- Why forcing techs to "up-sell" ticks off homeowners! Instead...
- NEW! Make HUGE profits by gently offering high profit ‘Additional Service Options’ on the initial call.
Over 80 pages of SFS ‘Business Infrastructure’ procedures (in both PDF and Word format) including:
- "On-site Pre-Inspection" Phone Format (Residential)
- NEW! "Remote Video Pre-Inspection" Phone Script
- NEW! "Immediate Pricing" Phone Script (Residential)
- NEW! Emergency Water Loss Phone Format
- Initial Call Water Loss Data Sheet
- NEW! Fire Damage Phone Format
- Initial Call Fire Damage Data Sheet
- Phone Format: Booking Previous Clients after a Price Increase
- NEW! Converting a ‘Smokescreen Objection’ (Residential)
- NEW! Pre-Arrival Courtesy Contact Call script
- NEW! Steve's complete 10 page Immediate Quality Check Call system
- "Customer Concern" Follow-up Sheet
- 'Cheat Sheet' to flip Unhappy Clients
- NEW! Phone Script: Reaching Out during a Slow Season
- Pre-orienting clients on their "Additional Service Options"
- Incoming Calls/ Non-Carpet Cleaning Questions and Requests
- How to answer 24 Common FAQ’s
- Dispatching/ Scheduling
- When a Technician Finishes the Day Early
- Previous Job Scheduling procedures
- NEW! Confirmation Email/ Letter for Residential
- Customer Inquiry Form (Restoration)
"The extra nuggets Steve shared have the potential of increasing my earnings by 20-30%!"
"Steve is lively, energetic and a great teacher!"
"Steve has a ton of experience, is very enthusiastic and held my interest well"
"It's fantastic to tap into Steve's decades of knowledge and value"
"Step-by-step instructions ... not vague ideas"
"I was able to turn what would have been a 30 sec phone call with a lost lead into ... a new client"
"Steve is the king of the ‘customer service experience’"
Includes: 1) 75-page digital workbook and procedures, 2) 60-day video replay access of this LIVE class, 3) PowerPoint presentation, 4) SFS: LIVE seminar admission for one person. NOTE: SFS LIVE online seminars are non-refundable.