"I was able to turn what would have been a 30 sec phone call with a lost lead into ... a new client"
Joseph Corcoran; Kleening Made Affordable Oxford, PA
Thank you, Steve, for this morning's SFS: 'Winning over your caller' online seminar. By using your process for the "how much?" question, I just booked a $650 cleaning job! Yesterday, I would have blown this call! Today, with your techniques still very fresh, I was able to turn what would have been a 30 sec phone call with a lost lead into a 16 minute conversation with a new client. THANK YOU!!!!! I'm looking forward to your next SFS: 'Hiring the Very Best' online training. Have a tremendous day!
"Steve is the king of the ‘customer service experience’"
Jeremy Reets; Champion Cleaning Systems Reets, Sharpsburg, GA
The online seminar was well done, and I picked up good points. (As I expected!) Steve is the king of the ‘customer service experience’! I enjoyed Steve’s wife, Sioux, being involved with the program.
"The extra nuggets Steve shared have the potential of increasing my earnings by 20-30%!"
Rusty Zoeller; Restore Pro Sandusky, OH
SFS: ‘Winning over your caller’! reinforced what I already do. But the extra nuggets Steve shared have the potential of increasing my earnings by 20-30%! Steve was natural and unpretentious while the real-life examples he shared were extremely helpful. ‘Winning over your caller’ will help our company culture if all our employees sign on!
"Steve is lively, energetic and a great teacher!"
Mike Lamunyon; Lamunyon Dry Out Clay Center, KS
Steve is lively, energetic and a great teacher! The information in ‘Winning over your caller’ on how to create Customer Cheerleaders was enjoyable and practical.
"Steve has a ton of experience, is very enthusiastic and held my interest well"
Kevin Kluth; Pinnacle Eco Clean Rochester, NY
‘Winning over your caller’ complements previous SFS programs I’ve attended. (There is always something new to implement in business!) Steve has a ton of experience, is very enthusiastic and held my interest well. This online seminar will renew your commitment on installing systems to motivate employees while increasing your profits!
"It's fantastic to tap into Steve's decades of knowledge and value"
Audrey Falls; Distinctive Cleaning & Restoration Fort Wayne, IN
After an SFS seminar, I always count on taking away something practical I can implement the same day. Today was no different with so many 'golden nuggets'. It's fantastic to tap into the decades of knowledge and value that Steve provides and to chat with the attendees afterward so we can all help each other grow.
"Step-by-step instructions ... not vague ideas"
David Harley; AdvantaClean of Badgerland, Mequon, WI
Steve's SFS material gives you step-by-step instructions - not vague ideas - I LOVE it!